Privacy Policy

EA HMO Management (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at eahmomanagement.co.uk or contact us about our services.

Who We Are

EA HMO Management is a property management company operating in London, specialising in HMO (House in Multiple Occupation) management services for landlords.

What Information We Collect

We may collect the following personal information from you:

Information you provide directly:

  • First and last name
  • Email address
  • Phone number
  • Any message or enquiry you submit via our contact form

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website or source
  • Device and operating system information

This data is collected through our website contact form, cookies, and standard web analytics tools.

How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiry or request for a property valuation or consultation
  • To provide and manage our HMO property management services
  • To send you relevant information about our services (where you have given consent or where we have a legitimate interest)
  • To improve our website and user experience
  • To comply with our legal and regulatory obligations

Our lawful basis for processing your data (as required under UK GDPR) includes:

  • Contractual necessity – to fulfil a service agreement with you
  • Legitimate interests – to operate and improve our business
  • Legal obligation – where we are required to process data to comply with the law
  • Consent – where you have explicitly agreed, such as for marketing communications

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your data with trusted third parties only where necessary, including:

  • IT and website hosting providers
  • Email service providers
  • Analytics platforms (e.g. Google Analytics)
  • Legal or regulatory authorities, if required by law

All third parties we work with are required to handle your data securely and in compliance with UK GDPR.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site.

We use cookies for:

  • Essential website functionality
  • Analytics and performance tracking (e.g. Google Analytics)
  • Remembering your preferences

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Enquiry and contact form data: up to 12 months
  • Client and landlord management records: for the duration of our contract plus up to 6 years (in line with UK limitation periods)
  • Financial records: up to 7 years (as required by HMRC regulations)

After these periods, your data will be securely deleted or anonymised.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access – you can request a copy of the personal data we hold about you
  • Right to rectification – you can ask us to correct inaccurate or incomplete data
  • Right to erasure – you can request that we delete your personal data in certain circumstances
  • Right to restrict processing – you can ask us to limit how we use your data
  • Right to data portability – you can request your data in a structured, commonly used format
  • Right to object – you can object to our processing of your data based on legitimate interests
  • Right to withdraw consent – where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at: info@eahmomanagement.co.uk

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

Children’s Privacy

Our services are directed at adults, specifically property landlords and investors. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: info@eahmomanagement.co.uk